Notice of Battery Issue with Hotspot Devices
4/8/21-
Verizon is releasing a software update to reduce the potential for battery related issues. If your device is currently turned off, please turn it on so that the Ellipsis Jetpack can receive two (2) over-the-air, automatic software updates that will (a) enable the device’s identifying number to be viewed on its scrolling screen to help facilitate its exchange and (b) prevent the device from charging while the device is plugged in and powered on. You will know the software update has been applied when you see the device’s identifying number scrolling across its screen. After the software update is applied, users should leave the device powered on while it is plugged in. When not in use, the device should be turned off, unplugged from its power source, and securely stored.4/2/21-
We have identified an issue with a small number (less than .001%) of Verizon hotspot devices used for distance learning. The issue is specific to Verizon Ellipsis Jetpack models MHS900L and MHS900LS (image below). These hotspots can significantly overheat and cause heat-related damage.
Verizon and the device manufacturer have determined the cause of the issue and are working on a replacement program for the hotspots. More information about how to exchange your hotspot will be provided as soon as it becomes available.
To help promote the safe operation of all hotspots, the manufacturer suggests the following best practices:
- When not in use, turn the device off and unplug it.
- Place your device on a flat, solid and sturdy surface such as a floor or table.
- For proper ventilation, do not use the device in a bed, sofa, chair or other soft surface, and ensure your device is not covered by a pillow, blanket or other item.
- Keep devices near room temperature when in use.
- Use only approved charging cables, including the cable provided.
- Do not expose the units to extreme temperatures for extended periods of time.
- Do not expose the unit or its battery to water or other liquids.
- Do not drop the units and do not insert foreign objects into the battery or unit.
If you notice any physical change in your hotspot (as shown below), please contact your school, our checkout center, or Technology Services for help with this issue.
Please note the deformation caused by the swelling of the battery:
