Notice of Battery Issue with Hotspot Devices

4/8/21-

Verizon is releasing a software update to reduce the potential for battery related issues. If your device is currently turned off, please turn it on so that the Ellipsis Jetpack can receive two (2) over-the-air, automatic software updates that will (a) enable the device’s identifying number to be viewed on its scrolling screen to help facilitate its exchange and (b) prevent the device from charging while the device is plugged in and powered on. You will know the software update has been applied when you see the device’s identifying number scrolling across its screen. After the software update is applied, users should leave the device powered on while it is plugged in. When not in use, the device should be turned off, unplugged from its power source, and securely stored.


4/2/21-

We have identified an issue with a small number (less than .001%) of Verizon hotspot devices used for distance learning. The issue is specific to Verizon Ellipsis Jetpack models MHS900L and MHS900LS (image below). These hotspots can significantly overheat and cause heat-related damage.